Help Centre - Frequently Asked Questions

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If none of the above FAQs answer your question, please submit your query to our dedicated support team.

I want to delete my registration

If you would like to instantly delete all of your details  from Genes Reunited please click here and follow the on-screen instructions. You will be prompted to enter your password more than once.

If you can't remember the login details that you created when you registered with Genes Reunited but wish to cancel it, please email our support team with the full name that you registered with, along with your year and place of birth and the rough date that you created the registration.

Download our eBook

Whether you're new to family history or you've been researching your tree for some time, download our free eBook for hint and tips on how to get the best out of Genes Reunited.

Trace your living relatives

Whether you want to trace living relatives, plan a reunion or find out how to use Genes Reunited to find family links, download our guide for more information.

Build your family tree

You can build your family tree for free so be sure to add as many names as you can. Contact other members who have added the same names as you and watch your tree grow.

Add your photos

You can easily add your photos and scanned images to your Keepsafe and decide exactly who gets to see them. You can search images added by other members too!

New Military Records

New military records

Was your ancestor a war hero?

View thousands of new military records including Chelsea Pensioner records, Military Nurses, Prisoners of war and much more.

View military records today

Get help from the community

Have you reached a brick wall with your research? Then go to our Community area and ask for some help. Or you can use it to make new friends and meet like-minded people.