Help Centre - Frequently Asked Questions
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- Deleting your Family Tree
- I want to delete my registration
- How Do I Delete My Tree?
- How do I remove someone from my tree?
- Removing A Thread
- Building your Family Tree
- Trouble signing in/ login details not accepted
- Deleting Hot Matches
- My contacts
- What is the archive?
- I seem to have more than one registration
- What are Relative Profiles?
- Importing Gedcoms
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Deleting Hot Matches
When you are viewing a match you'll see a link to 'discard matches' at the top and the bottom of the list of matches. If you click on this the match will be removed from your list of Hot Matches.
You will also see a 'previous' and 'next' link at the top and bottom of the matches. This allows you to scroll quickly through each match easily discarding any wrong matches.
When you delete a Hot Match you will be removing all matches with that member. It isn't possible to delete a couple of matches and then leave the rest.
If you delete a Hot Match in error, you can restore it to your list of Hot Matches. When you view your list of matches, you'll see the link 'View discarded hot matches' at the top and bottom of the list of hot matches. Click on this and you will be taken to your list of discarded matches. If you click on the box under the 'Restore' column on the right hand side of the member's name whose Hot Matches you want to reinstate and click on the 'Restore' tab, the selected discarded matches will be returned to your list of Hot Matches.
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