Help Centre - Frequently Asked Questions
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- Deleting your Family Tree
- I want to delete my registration
- How Do I Delete My Tree?
- How do I remove someone from my tree?
- Removing A Thread
- Building your Family Tree
- Trouble signing in/ login details not accepted
- Deleting Hot Matches
- My contacts
- What is the archive?
- I seem to have more than one registration
- What are Relative Profiles?
- Importing Gedcoms
If none of the above FAQs answer your question, please submit your query to our dedicated support team.
Importing Gedcoms
To load your file onto the site, click on the Family Tree button at the top of your homepage, then select Import Gedcom from the drop-down menu. This will take you to the import gedcom page. The site will add and update relations in your tree from information exactly as it is stored in your Gedcom file.
If you upload your Gedcom file and the data is not displayed as expected in your tree then normally this is a result of a corrupted Gedcom file. We suggest that you open up the file with your family tree software programme and check the data. Please also make sure that the family tree is correctly exported as a standard Gedcom.
To avoid accidental overwrites first you must delete your existing tree in the account section.
Once this is done then you will be able to import the new tree, but you can only upload one Gedcom per registration.
If you import a file for one branch of your family and then import a second file, the first one will be automatically deleted and it is not possible to retrieve the data.
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