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adding a printer

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Susan

Susan Report 10 Mar 2008 12:20

thankyou for replying sean. i did try to install without taking off norton, but 4 red crosses with codes came up and said it couldnt install. im gonna be brave and take it off....thanks again
sue

Sean Subexpired

Sean Subexpired Report 9 Mar 2008 12:59

I had the same issue yesterday with my new PC, I couldn't find out where to switch off my anti virsu software, so I installed the drivers anyway, without any problems. I believe they advise you to switch off the anti-virus software because occasionally there can be a conflict between the softwares.

In any case, if you are using Norton you probably have a CD, so uninstalling and re-installing shouldn't be a massive problem.

Susan

Susan Report 9 Mar 2008 11:18

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Susan

Susan Report 9 Mar 2008 09:10

hi folks, me again. i still cant get this printer installed! I have clicked on "norton" and cant find anywhere to temporarily disable protection. im a bit of a scaredy cat and afraid incase i muck things up. any tips please...? xxx

Susan

Susan Report 7 Mar 2008 13:09

thanx sam, will hav another go over the weekend. x

Sam

Sam Report 7 Mar 2008 13:06

You shouldn't need to actually uninstall it, if you open the software up you should have the option to disable it (switch if off).

Sam x

Susan

Susan Report 7 Mar 2008 12:39

am adding a printer to laptop and it says to disable protection (norton). does this mean i have to uninstall, then reinstall after?