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Family treemaker/ancestry

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Patricia

Patricia Report 17 Aug 2008 14:03

Have just bought Family Treemaker with a months free trial to Ancestry but every time I try to register it goes to a blank screen which says please wait. Nothing more happens. I waited for ten minutes and decided I must have done something wrong so I tried again this morning and waited for half an hour still nothing and again this afternoon another half an hour. I don't know if anyone else has experienced this. Pat

Heather

Heather Report 17 Aug 2008 14:07

Nope, not had a problem. Can you contact the firm you bought it from for advice? Or give ancestry a ring, they are usually good on the phone. May be their server is having problems.

Patricia

Patricia Report 17 Aug 2008 14:18

Thanks Alice and Heather, I will try to ring the help number and hope they don't talk to me in computerspeak as I don't speak that language. Pat

Heather

Heather Report 17 Aug 2008 18:51

No, they are usually very good.


Pat forgive me if Im saying the ******* obvious - but you do connect to the internet first before you try to register dont you?

Glen In Tinsel Knickers

Glen In Tinsel Knickers Report 17 Aug 2008 22:05

The help centre has several solutions for registration difficulties

Go to

http://pastftm.custhelp.com/cgi-bin/pastftm.cfg/php/enduser/std_alp.php


and put the word registration i the search box, then click on the answers from the list of results.