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Top tip - using the Genes Reunited community

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adding family members keeps failing???

ProfilePosted byOptionsPost Date

Jessica

Jessica Report 20 Aug 2008 10:13

Does anyone else find that when they are trying to add family members to there tree, that it keeps failing !!! i'm finding it really annoying... am i doing anything wrong ??

from a aggitated Jessica :o)

LindaG

LindaG Report 20 Aug 2008 20:30

Jessica

I'd try deleting temporary files and cookies from Internet explorer to start with. They may have become corrupted and be causing you problems.

Doing this will not harm your computer... you may find things run quicker though :)

Start Internet Explorer and click on Tools > Internet Options

In the Window that Opens, click on the button under the "Browsing History" header

This opens another window

Then click on the [Delete Files...] button and be patient (it may take a while)

Then click on the [Delete Cookies...] button and be patient again.

Finally click on [Close] to close this window and then [OK] to close the first window.

Now give it a go again.

Jessica

Jessica Report 21 Aug 2008 17:41

thanks Linda ...will give that a go ...fingers crossed xx :o) xx