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How easy is it to cancel after "free" Ancestry mem

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ProfilePosted byOptionsPost Date

Heather

Heather Report 3 Oct 2008 00:03

Im surprised they want your credit card details if the 3 months is free with a program? Have you registered your program - Im a bit worried you are clicking on the activate free trial tab rather than the register program one.

Sylvia

Sylvia Report 2 Oct 2008 22:03

Ancestry have easily the very best customer service team anywhere. They put my trial as 1 month instead of 3 and a really helpful lady answered the phone almost instantly and sorted it. Would that all businesses followed their model...

Miriam

Miriam Report 28 Sep 2008 18:48

Thanks for your replies guys. Will bite the bullet and do it - dying to get my hands on Ancestry records even if it is only for a little while!

Best wishes

Maria

ChristineinPortugal

ChristineinPortugal Report 28 Sep 2008 18:41

There is no problem cancelling as long as you do it a couple of days before the date is up.

You can either phone or email them.

Usually I think they cancel from the date you notify them.

Christine

Miriam

Miriam Report 28 Sep 2008 17:39

Hello all,

I'm sure this has probably been asked before but.... having recently purchased a copy of Family Tree Maker with free ancestry membership for 3 months it's asking for my credit card details to set up free trial.

As my OH will go mad if I accidentally subscribe to Ancestry - already suspicious about ONS entries on bank statement!! - has anyone done this and managed to cancel before the trial finishes?

Many thanks

Maria