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Trouble opening tree

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ProfilePosted byOptionsPost Date

Christine

Christine Report 20 Oct 2008 18:25

Someone has allowed me access to their tree, but it won't open. It does contain a lot of people, so I have waited for a long time to give it chance, but it still won't load. Any ideas?

Keeley.

InspectorGreenPen

InspectorGreenPen Report 20 Oct 2008 18:33

There could be a number of reasons. First of all are you able you open any trees, your own, for example?

Do you get any error messages?

Christine

Christine Report 20 Oct 2008 18:59

Thanks for the reply gremlin. It is letting me view my own tree fine, and some others ok, but not the one I really want to view! No error messages are coming up either.

InspectorGreenPen

InspectorGreenPen Report 20 Oct 2008 19:03

Ok, this confirms that you have the correct software on your PC, which is good.

Next step is to clear your internet temp files, and try again.

Alan

Alan Report 20 Oct 2008 19:10

Hi Christine, make sure the other party has actually opened their tree to you.

Christine

Christine Report 20 Oct 2008 19:14

Erm..internet temp files? What exactly are these? I can view her tree by starting at her and working my way up, but no the whole tree. I def have access to her tree yep.

Lindsey*

Lindsey* Report 20 Oct 2008 19:17

Try entering the name of your shared relative on the drop down search box, just the name no age and see it it shows up ?

Researching:
For better results please give all the details ,name, date place as you can {pictures by me }

Christine

Christine Report 20 Oct 2008 23:02

Thanks for the advice guys :) Much appreciated.