Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Problem Viewing Trees

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

MarilynB

MarilynB Report 2 Nov 2008 19:08

Is anyone else having problems viewing their own and other peoples trees on Genes, sure it was okay earlier but cant seem to get on anything now, is it just me having an unlucky day or are other people having this problem. It runs down the downloading items in the bottom left hand corner, but stops at 1 remaining.

Any help appreciated, thanks

Marilyn

Researching:
Stirrup, Williams, Winter, Newton, Johnson, Barrett, Bruce, Bruen, Hartley, Proffit, Rogers, all in Manchester and loads of other names and places

Christine

Christine Report 2 Nov 2008 19:17

I very often have that problem, in fact very often I have to do Ctrl Alt Del and end program to be able to get anywhere. One thing that sometimes works for me is to reload computer.

Christine

MarilynB

MarilynB Report 2 Nov 2008 19:19

Thanks for your help Christine, I will try that.

Marilyn

Researching:
Stirrup, Williams, Winter, Newton, Johnson, Barrett, Bruce, Bruen, Hartley, Proffit, Rogers, all in Manchester and loads of other names and places

Annette

Annette Report 2 Nov 2008 19:23

I've had the same problem in the past - try holding down the CTRL key when you click on the "My Family tree" icon.

It can be something to do with the internet options you have on your PC (I think).

Merlin38

Merlin38 Report 2 Nov 2008 19:31

There is a duplicate thread on the General Topics board about this, and it looks like a problem with the site.

A new contact has just been back in touch to say she can't open my tree. I can't open hers, nor my own.

Researching:
Barratt, Brownhill - Nottinghamshire Brittain - Massachusetts and NY State

Annette

Annette Report 2 Nov 2008 19:40

I've just opened my tree & viewed another tree, although it took a little bit longer to load than usual.

MarilynB

MarilynB Report 2 Nov 2008 19:40

Hi, thanks for your help, it does it most of the time now but is very very slow.

Thanks again, Marilyn

Researching:
Stirrup, Williams, Winter, Newton, Johnson, Barrett, Bruce, Bruen, Hartley, Proffit, Rogers, all in Manchester and loads of other names and places

InspectorGreenPen

InspectorGreenPen Report 2 Nov 2008 19:55

It has been mentioned before.

Clear your browser temp files and try loading the tree again. This can sometime do the trick.

InspectorGreenPen

InspectorGreenPen Report 2 Nov 2008 20:16

Holding the Ctrl key down just enables pop-ups which is necessary for GR trees to load.

Alternatively set your browser to accept pop-ups from www.genesreunited.com/ and they should open automatically.

I tend to use Firefox rather than Internet Explorer as my browser as I find this has fewer problem when loading from sites.