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Ancestry HELP

ProfilePosted byOptionsPost Date

Cathy

Cathy Report 25 Nov 2008 20:20

Joined Ancestry on a 14 day trial put my credit card details etc and it wont let me look at anything it goes direct into payment when I have already done this. I then decided to cancel subscription and when I put my email address in its states the email address hasnt been acknowledged on data base. So the question is how long does it take to get started?

 Lindsey*

Lindsey* Report 25 Nov 2008 20:23

It should start at once, try phoning them in the morning.

Cathy

Cathy Report 25 Nov 2008 20:24

Yeah I thought that will call them tomorrow. They can give me today back for the hassle lol

ChristineinPortugal

ChristineinPortugal Report 25 Nov 2008 20:30

Ancestry seems to be playing up again at the moment.

If your details have been accepted you should have received an email from them.

Christine

 Lindsey*

Lindsey* Report 25 Nov 2008 20:46

Now does seem to be a bad time to join ancestry as they have had problems for the last few weeks , running slow and not showing results.So your free test won't really give a good idea of what is normally available.

Cathy

Cathy Report 25 Nov 2008 22:23

Yeah I thought that after I read the other thread.... great will call them tomorrow and find out whats what thanks for your help