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access to someone else's tree, how to search it?

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Krissie

Krissie Report 6 Jan 2009 16:57

I have been given access to someone's tree and have managed to open it [hurray] .
But when I type in my ancestor's name and click on the "search this tree" to search on their tree nothing happens.
What am I doing wrong? Has anyone else had this happen?

GillfromStaffs

GillfromStaffs Report 6 Jan 2009 17:00

Hi Krissie,
Are you spelling the name the same way as your contact? sometimes an E instead of an I, or something simple like that.
Gill

Researching:
Proctor Audley & S-O-T, Forrester,Hanley, Shenton, Hanley, Moreton, Madeley. All in Staffordshire

Krissie

Krissie Report 6 Jan 2009 17:14

Hi Gill,
The name is David Jones so I don't think that's the problem.
Does it work OK when you do it?
Krissie.

Minnehik

Minnehik Report 6 Jan 2009 17:32

Try typing in just Jones without the name and date.

GillfromStaffs

GillfromStaffs Report 6 Jan 2009 17:34

I havn't tried it today, but it usually works ok. Where your contact list is have you tried clicking on David Jones in the middle of the line if you know what I mean, I think it has worked for me that way at times, or the name above the message they have sent you.
Gill

Researching:
Proctor Audley & S-O-T, Forrester,Hanley, Shenton, Hanley, Moreton, Madeley. All in Staffordshire

Denis

Denis Report 6 Jan 2009 19:31

Hi Krissie,

What flavour of computer system are you using i.e. is it Windows, or Mac, or some other system?

I've been having a similar problem that seems to affect non-Windows systems.

Krissie

Krissie Report 6 Jan 2009 19:54

Hi Denis,
It's a Microsoft system but I use Mozilla Firefox as my browser.

Gill - I know what you mean, I'll give it a try.
Just tried it and it worked!!

Thanks everyone.

Denis

Denis Report 6 Jan 2009 20:25

Glad your problem's fixed, Krissie.

I'm still wrestling with my one - any family tree is displayed in a way that prevents you being able to search it, the Search fields are covered by the Flash display of the tree.

I believe it affects Macs and Linux systems, but not sure about that.