Genealogy Chat

Hi there, ive just been trying for the past 15 mins to search for people I already have in my tree, by typing in the name on the "search" bit then clicking "this tree" and some names it will bring up and others it will not.I know i have the name in my tree that i am looking for as it is one of my hot matches.
When i keep trying it comes up witha message saying"sorry we were unable to connect to genes reunited"

Is the websites fault or just because the website is too busy.

Thanks
Michelle

Hi,
Im having the same prob,have e-mailed GR a couple of days ago,but no response.
Also i can only reply to a comment using the reply button at the top of this page,the add won't work
Cathie

Yep! It won't do mine either. Must be on a go-slow. GR need to get their act together.

The add button simply takes you back to the top of the page nowadays. I think this has been since the changes.

Me again,
it doesn't seem to matter what time of day or night i try to search my tree,still have the same prob.
Also the scroll is juddering
Cathie

Yes, it still wont let me.And i have also noticed, when i try to put information in on one of my relatives it will jump and delete the some of the info, so I have to retype it in.Grrr..how annoying.It still wont let me see some my hot matches in my tree.How annoying.
Ive tried searching through my tree but cant find it as its not a diect family memeber and there is too many people to search through. I will try tomorrow maybe.

Im glad I am not the only one who is having these mishaps.
Thanks for replying.
Michelle

Hi, I have also been having the same problem, it works for me, if I search for the parents, spouse or children of the individual that I am trying to find in my / other member's tree.

Failing that, try closing your web browser, and then load up the genes reunited website, it sometimes works.

And if none of them work, try contacting Genes Reunited.

Hope this helps.

Regards,

Ryan

Yes ive had the same problem this afternoon, ive given up with the so called facilities on this site, about time GR got their act together,

George

I have had a similar problem. Reported it to genes reunited on tuesday. they said it was a problem with my computer have tried 2 others and still cant access new trees or amend my tree.

Am getting a bit fed up with trying

I cannot get onto the GR website through the conventional method.!!
This all started when GR changed their 'shop front' !!
My son has tried all sorts of things, like deleting all the cookies, plus other variations, which are beyond my computer knowledge, but I must have something lurking somewhere. Anyone any ideas
My only way iofgetting onto GR at present is through an email GR have sent me about 'Hot Matches' or the like.
Jo

Thanks Miss JaNuAry,
and thanks for the pm,will try what you suggest and see what happens.
I've had and e-mail back from GR saying they have reported my issues to the support team,I'll let every one know what happens
Cathie

Hello Miss January

Many thanks for your info about trying to get onto GR the conventional method. My son won't be up now until the weekend, so will leave him your instructions and hope this will work.
Will let you know.
Many thanks
Jo

I couldnt connect to G.R this morning but its okay now