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Ancestry.co.uk

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ProfilePosted byOptionsPost Date

Angela

Angela Report 4 Apr 2009 22:41

I'm sooooo frustrated!

Does anyone know how to contact Ancestry technical support by telephone?

I have recently had to download my ISP onto a new computer, in the transfer I have lost my username and password. I can sort of remember my username but when I say that I have forgotten my password it says that it will send a new one to my registered email address. The problem is, is that I now have a new email address and can't access their email!!! So frustrating!

I have tried their online help but it wont allow me to send a message to them. AAAArrrrrrrrrrrrrrgh!

Sorry I am rambling now! lol!

Kind regards
Angie

Pam

Pam Report 4 Apr 2009 22:47

Try

0800 404 8723

EDIT: Apologies...the number should be 0800 404 9723.

Researching:
Middlesex, Berkshire and Somerset

Angela

Angela Report 4 Apr 2009 22:49

Thanks Pam
Will give it a go tomorrow or Monday if closed.
Kind regards
Angela

Angela

Angela Report 5 Apr 2009 07:24

Hi Angie

A previous post from a few months ago gave the number as
0800 404 9723 and I used that when I contacted them recently - it is one digit different from the one Pam has given, so if one doesn't work try the other.
Ancestry technical support are incredibly helpful and pleasant to deal with.

Angela

Angela

Angela Report 5 Apr 2009 09:12

Hiya and good morning!

Many thanks to Pam and Angela,

I'l give them a try on Monday.

Kind regards
Angie