Genealogy Chat

I did have Macafee on my old computer, but not my new one.
Macafee have charged to my visa account £55.29p for what I do not have.
I have tried emailing then with no success.
Visa cannot help either.
Any advice would be greatly appreciated.
Denise (Manchester)

Thank you for your help.
I have spoken to visa and this time they have given me the phone number to Macafee.
If any other member needs this number in the United States---
##0414 866 6223911

Fingers crossed, Denise

Oh s**t I had MacAfee on my old computer too.

I hope they don't do the same to me!

.

Denise

Just been into my Account and found this information which might help you.

How do I cancel the automatic renewal option on my account?

Summary: This document explains the McAfee Always On Protection program, or automatic renewal, and how to cancel it if desired.
Description
All paid subscription services are automatically enrolled in the McAfee Always On Protection program which includes automatic renewal for your account. This feature ensures your virus protection is not interrupted. Without the auto-renewal feature, you would no longer be protected when your license expires.

For more details about the McAfee Always On Protection program, click the link below:

http://service.mcafee.com/FAQDocument.aspx?id=CS40083&lc=1033
Solution
Contact Customer Service
For maximum security, McAfee recommends that you participate in the Always On Protection program and automatically renew your subscription.

If you wish to opt out of the program, you must contact McAfee Customer Service using one of the methods below:
NOTE: Please be sure to have the email address you used to register the product when you contact McAfee Customer Service.
Chat
1. Open your web browser and go to: http://service.mcafee.com
2. Click the Go To Customer Service link.
3. On the left side, click Chat and Email.
4. Use the drop-down menu to select your country and click Next.
5. Select Free Internet Chat and click Next.
6. Complete the Chat information form and click Submit.
7. Note the Service Request number, and click Download Chat Client.
8. Click Yes or Grant if prompted. You will be connected to a customer service agent as soon as possible.
Email
1. Open your web browser and go to:

http://service.mcafee.com
2. Click the Go To Customer Service link.
3. On the left side, click Chat and Email.
4. Use the drop-down menu to select your country and click Next.
5. Select Free Email Support and click Next.
6. Complete the Email information form and click Submit.
7. Note the Service Request number. A customer service agent will respond within 48 hours.
Phone
1. Open your web browser and go to:

http://service.mcafee.com
2. Click the Go To Customer Service link.
3. On the left side, click Telephone Customer Service.
4. Use the drop-down menu to select your country and click Next.
5. You will be presented with the Customer Service contact number and the hours of operation. If you must contact Customer Service outside of these hours, please use our Free Internet Chat or Free Email Support

I've just cancelled my automatic renewal via their Chat system. You have to download it once you have submitted a query and then you can chat away to one of their personnel.

I made sure I copied our conversation on to a word doc and I've just received email confirmation from them too.


I hope you get a refund from them as they usually send emails when renewals are due.

.

Rather than waiting till at least 6pm tonight to phone the United States, I will try your way Teresa.
Thanks for the advice.
Unless I am reimbursed before the 4th May, I will have to pay.

Teresa, go check your visa account!

I'll be back, Denise

Hi Denise,

thanks for letting us know about this. I have used MacAfee for a few years and they have always sent reminder emails when my renewal became due, until now at least. I shall be watching very closely from now on. I am very glad you made me aware of this as I never realised their Always On policy referred to automatic renewals. I wrongly assumed it referred to the security services paid for being always on.

One problem I have had with them is that I paid for 12 months cover from their Total Protection product which included security for my wireless network. During that period I had a problem with my computer and it had to be replaced. When it came to downloading my paid for services to my new computer I couldn't find the wireless security so I contacted them through their email/chat service and was told they no longer offered this cover. I asked them why my cover did not continue until my next renewal date as they were changing the product after I had paid for it and was told they no longer offer wireless cover and there is nothing they could do about it. I now check the MacAfee security centre regularly to make sure that the security services I have paid for and I think are operating actually are as I have no idea when they withdrew their wireless cover and whether my wireless network was left unsecure before I became aware of it,

I will be watching MacAfee even more closely now.

Thanks again,
Caz

I have spoken to a lovely lady via England in the Phillipines.

02079490107 Macafee, England. (9am-6pm Mon-Fri)

My visa account has been accredited £55.29p.
My auto renewal has been cancelled.

Thanks for your help Teresa, I found this after trawling the web-sites you gave me.

Kindest regards, Denise

Hi Caz, I had no problem with my Macafee, just my hard-drive broke and now it is bits and pieces.
I did not know about auto renwell either
Norton was on special offer when I bought me new computer, so now I have this problem solved I am off to my Norton to see if they are up to the same thing..

All take care, Denise

Hi Denise,

I am glad you got things sorted.

I will be much more alert in the future.

Best wishes
Caz

Thanks for "flagging" this issue up Denise.
I have just emailed the crafty so and so's to remove the auto renewal from my account. If you had not posted this thread I would have wondered why McAfee had took my money next year.

Thanks

Denise

My renewal wouldn't have been due until much later on in the year so thanks for flagging up this problem.

I shall be keeping copies of their emails and my conversation with the girl on their 'Chat' when I asked for my auto renewal to be cancelled......just in case!

If they are not careful, they will be getting a bad name for themselves!

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