Genes Site Error

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Profile	Posted by	Options	Post Date
Member Since: March 2003 Posts: 7,819 Send Message	InspectorGreenPen	Report	30 Jun 2009 09:05
Member Since: March 2003 Posts: 7,819 Send Message	Thats not quite true. GR did acknowledge there was a problem over the weekend and this has now been fixed. This relates to the site error message that all members were getting when trying to view a tree other than their own. As a separate issue a small number of members have reported problems recently when viewing any tree. These have in most cases been caused by invividuals pc browsers failing to load the pages properly. The resolution for this is to clear temp files and cached pages, and in extreme cases, increase the size of the cache used for internet browsing.
Member Since: November 2005 Posts: 2,399 Send Message	ElizabethK	Report	30 Jun 2009 08:24
	There have been several threads on the boards about this problem-let GR know -they seem to think it is all OUR computers and not their system !!
Member Since: February 2009 Posts: 42 Send Message	Irene	Report	30 Jun 2009 00:52
Member Since: February 2009 Posts: 42 Send Message	I have two contacts who have given me access to thire there tree, but i'm not able to view, all i get is site error . Please can anyone Help? Irene