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Ancestry Query

ProfilePosted byOptionsPost Date

StephScouser

StephScouser Report 17 Aug 2009 20:26

Thankyou! I didnt see that on the website haha

probably over looked it in my panic, thanks again!

Steph

StephScouser

StephScouser Report 17 Aug 2009 20:14

Hi, Im wondering if someone could help and give me some advice. I signed up to ancestry on 22 July 2009 and decided to choose the monthly premium membership, which entails paying £12.95 a month. I was billed as soon as I had signed up and expected the next payment to be the 22nd of this month. However the other day I found that £107.40 had been taken from my account on the friday gone, I assumed that my card had been cloned but when I rang the bank they confirmed that it had been taken by ancestry.

I have checked my account details on ancestry and it says that my current subscription is the monthly premium membership.

I have emailed ancestry but they havent replied yet, has this happened to anyone and if so what happened? And will I be able to get the money back? I still want to pay monthly but I just dont understand why I have been billed for a year in the middle of the month?

Also is there a phone number that I could ring to speak to a person from ancestry?

Thanks sorry for the long rambling email!

Steph