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getting onto someones tree

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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 30 Dec 2009 06:57

If you look on Contacts, it DOES have a tick or a cross to show if either of you has allowed access to each others trees. It has been like this for probably two years now, and was last updated specifically to avoid any confusion.....! Tick means access allowed, cross means no access allowed.

The words View, Stop, Allow, Request are action buttons, not status messages. So, if the other person has given you access you will see the word 'View' click on that and their tree will open (it does this in a new tab / window)

If they haven't given access you will see the word 'Request' Clicking this sends a standard GR message to the other person. You may prefer to send a personal message instead.

As far as access to your tree is concerned, , if you click the word Allow, it will open your tree and send a message to the other person confirming this. Clicking the word 'Stop' will remove access to your tree. No message is sent when you do this.

It is actually straight forward once you understand it.

Marie

Marie Report 30 Dec 2009 00:38

Thanks DET
I have re requested so hopefully it was not just me.........
I find alot of thing on here used to be better than they are now, but perhaps I am just turning grumpy LOL
thanks for help all and Night Night
Marie

+++DetEcTive+++

+++DetEcTive+++ Report 30 Dec 2009 00:28

They might have told you that they are allowing access, but haven't clicked the right box from their end.

It is rather confusing - it says 'allow' so you think the person already has access, but that needs to be clicked, which then changes it to 'stop'! It was much easier when it had a tick or a cross.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Marie

Marie Report 30 Dec 2009 00:22

Hi Jan and Linda I have tried both ways one just tell me they have given me accees to tree but no viewing link the other gave me a list of all the trees I have access to but this persons name was not one there. Perhaps they have not ticked something their end? So have requested again, perhaps thing will look better in the morning I do find this a very frustrating setup, links are very annoying. perhaps it is just me Thank-you both for your help
Marie

Linda in the Midlands

Linda in the Midlands Report 30 Dec 2009 00:08

get your tree up there is a box at top right saying view other trees

brummiejan

brummiejan Report 30 Dec 2009 00:06

Marie, it should be in your message box I think - open the relevant message and you should see "view" for their tree.
Jan

Researching:
Myatt, Hanks, Eccleston, Powell, Clungunford, Birmingham

Marie

Marie Report 30 Dec 2009 00:01

I know it's late and I don't get on here much these days, especially since they changed it all but I have tried the help etc and am going round in circles, some has given me access to their tree but I can't get to it , could this idiot have the quick guide from some one please before I go mad, I get every page except the one I want PLEASE.
Thank you going mad Marie