Genealogy Chat

i am wondering what this means
just recently when i have my tree displayed & busy reading it it dissapears with a pop up saying display drive is not responding & the screen is blank then says now responding
i would appreciate any advice have many names on my tree & in the process of paying £ 50 for a research by records office
so hopefully will get this sorted
is erroll the sheep still on genes ?

sadly Errol has left Genes - or he no longer posts anyway

If its your tree that isn't displaying correctly try the relevant section in the help section. A section from this is pasted below but its probably worth looking through it yourself

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How do I view my family tree?If you click on My Family Tree your tree will open in a new window. You must make sure you allow pop-ups. You also need the latest version of Macromedia flash. If you don't have it you can download it from here.

If this is not successful then please try pressing control and F5 on your keyboard. This will clear your cache and refresh the page.
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thank you both
i wiil try that

I don't think that will help you on this occasion. That solution is more to do with resolving problems when your tree fails to load because your browser is not set up quite correctly, or has run out of space in its cache.

The Display Driver is the piece of software in your PC that acts as the interface between the PC's internal workings and the hardware that connects to your monitor. It can sometimes fail to function correctly.

It is possible that this was a one-off but if the problem persists, then you may need to re-install the drivers. This can be a little technical so may not be something you would wish to do unless you have some experience.

Have you recently added or updated anything on your PC?

thank you
no nothing added or updated it did this 3 times last night & a couple of time today once with the tree on & once whilst email page was on
would i lose my tree with this hope not

No I don't think it is likely you will loose any data, but it sounds as though your PC isn't too well.

I have just been Googling and it does seem that your problem is not uncommon. The solution appears to require a re-installation of your video driver, if the problem persists. The reason I asked if you had recently updated something is that some programs can upset the video settings - games programs perhaps more prone to doing this than others.

hi
thank you for your time & info
fingers crossed it seems ok now has not done that since this morning
im not technical so if it starts again & regular will have to take it in to have the driver reinstalled hope not though
thanks again