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Cannot load my family tree plan

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Brian

Brian Report 18 Jun 2010 17:49

My family tree plan is failing to load. It does not draw my tree or other members. Prior to this I was not able to add an ancestor to the tree with a message saying 'you cannot access this tree'. I have pressed f5 and also cleared temporary internet files with no success. Can anyone suggest what I should do.

+++DetEcTive+++

+++DetEcTive+++ Report 18 Jun 2010 17:56

Although mine's OK, other people on 'Chat' seem to be having a problem.

Try sending an email to GR via the 'Help' drop down box. They may tell you to make sure you have the latest 'viewer'.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Monica

Monica Report 19 Jun 2010 09:19

Hi Brian, I'm now having this same problem. Did you get sorted? Regards, Monica

Brian

Brian Report 19 Jun 2010 10:41

Hello Monica,
Still got the same problem, I am stuck. Sent off a message to the support team but could take 2 to 3 days for a reply. Got a feeling it might be a new version of an Adobe flash player that I got an update to install yesterday, although I added about 30 ancestors to the tree without any issue before it went wrong. Have you any ideas?
Regards,
Brian.

Monica

Monica Report 19 Jun 2010 21:11

Have sent a message to support team as well. I also had Adobe flash update! Monica

Monica

Monica Report 19 Jun 2010 23:23

hi Brian
Thanks for the hint about Adobe Flash update! I have now deleted update and reverted back to Adobe Flash Player v 9 and no problems. Yippee!!! see how you go.
From Monica