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Top tip - using the Genes Reunited community

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Password problems

ProfilePosted byOptionsPost Date

ChristineinPortugal

ChristineinPortugal Report 16 Jul 2010 23:48

It must be a new feature, have just tried and it also asked for my password for security purposes, never used to before.

If it isn't as suggested that you have the caps lock on then the only other thing I can suggest is to click the forgotten password option.

Christine

Joy

Joy Report 16 Jul 2010 23:05

Sorry, I have never put a GEDCOM on here, I solely manually input some of my director ancestors.

I never log out of the site.

Mayfield

Mayfield Report 16 Jul 2010 22:52

Hi TheLadyinRed,
It's worth checking you haven't switched on caps lock on your keyboard by accident.
Many passwords are case sensitive.
Hope it helps,
Mayfield.

TheLadyInRed

TheLadyInRed Report 16 Jul 2010 21:41

I've logged into the site as usual and tried to export a gedcom. I'm being asked for my password and no matter how many times I enter it I'm getting a message that it doesn't match.
I had to enter my password to get on in first place and don't recall being asked in the past to re-enter it to export a gedcom.
Anyone else having similar problems tonight?