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will I get my money back?find my past

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ProfilePosted byOptionsPost Date

Donna

Donna Report 23 Jul 2010 16:57

Hello.

About a month ago I subscribed to Find my past on one of their 12 month packages. After trying out the site I am not totally happy with it and would prefer to go back to Ancestry which seems more user friendly.

Can I cancel my years subscription and get a refund of the 11 months I haven't used yet?

Please advise.
I have been on the website for info,but all very confusing.

Many Thanks
Donna

RutlandBelle

RutlandBelle Report 23 Jul 2010 17:24

when I cancelled mine on FMP they calculated how many records I had already looked at, converted them to credits and then took that amount away from my sub. So I ended up with about half my sub back.

Jennifer

Researching:
Please use the "ADD YOUR REPLY" box below to reply. Please DO NOT click on my username and send a private message (unless info is about living people or otherwise sensitive). Thank you.

Flick

Flick Report 23 Jul 2010 17:26

The only way to find out their current poilcy is to ask on the site

MargaretM

MargaretM Report 23 Jul 2010 17:38

I know that Ancestry allows you to cancel your subscription within a certain length of time at no cost, you get all your money back. Problem is I can't remember what length of time.
Edit: Just checked, believe it's only 7 days.

Researching:
Great grandmother Dorothy Bean nee Abbott (1858-1908)

Donna

Donna Report 23 Jul 2010 20:35

Thankyou all for you help. I will contact them to see what their policy is on cancellations.

Thanks again

Donna