Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

Advise on Ancestry

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

Julie

Julie Report 18 Aug 2010 19:45

I am a new user of ancestry.co.uk I have signed up for the standard membership. The first few serches worked great but after that I keep getting told I need a Worldwide membership. The website keeps changing from co.uk to .com

Can anyone suggest a way around this?

Julie

Julie Report 18 Aug 2010 19:59

I have just gone back and tried a search that I did a hour a go to see it it would allow me to view the image again but it brought up the message about upgrading again. I don't understand why. What's the point of paying for a subscription you can't use?

Julie

Julie Report 18 Aug 2010 20:07

Alfred Ernest Mason
Birth: Dec 1886 - Newcastle Upon Tyne, Northumberland, Tyne and Wear

Julie

Julie Report 18 Aug 2010 20:23

Thank you Jonesey that is a great help. I'll call them if the problem reoccures I took DF's advise seems to be working now. Thanks DF.

Madmeg

Madmeg Report 19 Aug 2010 02:07

Julie, I have had this happen many times in the past. I have Worldwide membership to Ancestry and log on to Ancestry.co.uk. with no problem. Every now and then it switches me to Ancestry.com ( which experts on here tell me should be no different - but it certainly is to me cos it won't let me view the same things). I have found that changing the web address to Ancestry.co.uk a few times, and it seems to "learn" that that is what I want, and it all goes back to being okay.

I have to say I have been signed up to Worldwide membership for about 5 years, so there is no reason I can see for it to keep asking me to upgrade. But it does.

Persevere.

Julie

Julie Report 19 Aug 2010 21:25

Thanks Madmeg! I'll bare that in mind when I am searching.