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Top tip - using the Genes Reunited community

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Vanishing Records

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Linda

Linda Report 10 Sep 2010 21:57

I have only been a member a fortnight so i might be making some silly mistake but all the records that i have attached to my relatives no longer appear in the gallery tab. As i have paid for a platinum account i understand that i should be able to view these at any time. Could any one tell me if i am doing some thing wrong or weather there is a problem with the site.
Regards Linda

brummiejan

brummiejan Report 10 Sep 2010 22:29

Have you tried contacting GR? (Drop-down menu under "help" above).
Most people who help out have basic membership and subscribe to Ancestry and/or FMP so might not be familiar with how it works on here. (Might be worth considering doing the same when your membership comes up for renewal!).
jan

Researching:
Myatt, Hanks, Eccleston, Powell, Clungunford, Birmingham

Linda

Linda Report 11 Sep 2010 08:30

Thanks Jan for your reply. I have sent a message to GR but will have to wait for them to reply. I am going to look at the other sites as well as i am disapointed to be having problems like this already. If you have experience of them could you tell me which you like best & why.
Regards Linda

brummiejan

brummiejan Report 11 Sep 2010 10:06

Regarding the sites to use, for most people it's between Ancestry and Findmypast (FMP), though there is a site called The Genealogist too. Ancestry and FMP have 2-week free trials so might be worth exploring that. A lot depends on what you want really. Personally I have basic memberships on here (for support & advice) and Ancestry, but if I want the occasional extra bit of info. I ask for help. My Ancestry membership doesn't allow me to access London parish records for instance, and other members have kindly looked at these for me from time-to-time.
I'd do a bit of research into what the sites have to offer and go from there.
All the best
Jan

Researching:
Myatt, Hanks, Eccleston, Powell, Clungunford, Birmingham

James

James Report 11 Sep 2010 15:55

Linda,
I have a similar problem to you. Although my record "images" stay in the Gallery, when clicking on them to view them again, the image never loads! I emailed GR about this and they replied on 31 August that the problem had been referred to their Technical Team. Since then - nothing!

I chose GR because their prices seemed more reasonable, but other sites seem to have better search facilities and access to more records. I suppose in the end we get what we pay for!!

I will let you know if I ever get any further response from GR.

Jim