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Top tip - using the Genes Reunited community

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acsess to my tree

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ProfilePosted byOptionsPost Date

jim

jim Report 27 Sep 2010 11:42

Does anyone know why I cannot get my tree up on my laptop.
I am signed in can get all the other facilities but no tree.
Although it does tell me I now have 103 entreies in my tree.

Netty

Netty Report 27 Sep 2010 13:09

From FAQs, not sure if this will help you Jim, but also worth a try.

Viewing your Family Tree.

If you click on My Family Tree your tree will open in a new window so you must make sure you allow pop-ups.

If this is not successful then please try pressing control and F5 on your keyboard. This will clear your cache and refresh the page.

jim

jim Report 27 Sep 2010 15:20

I did try this but a new window did not open up.
My pop up blocker is turned offand i can get my tree up by going to one of my contact trees and finding a link there, But this is a long way round.

jim

jim Report 27 Sep 2010 15:41

I did get my tree via another tree, then when I was onto it I added it to my Favorites this now works. Thanks for you help

Cheryl

Cheryl Report 29 Sep 2010 12:41

WOW - thank you Netty for your advise. I have also had problems and my pc wouldn't even let me send an email to GR. I had to go into friends Reunited and ask them to get GR to contact me. They couldn't find a problem. I was having problems searching trees and records.
The F5 trick worked a treat.

Thanks

InspectorGreenPen

InspectorGreenPen Report 29 Sep 2010 14:18

Hitting F5 clears some space in you browser cache and refreshes the page. It can work but not always.

Better still clear your browser temp files out on a regular basis. You can easily do this manually but a program such as Ccleaner will make light work of it and also clear out other unwanted rubbish.