Genealogy Chat

Diane, my virus progam updates daily in the background, I dont touch it.

This problem has now been going on for about two months, so surely the cookies should have clicked in by now?

Madmeg, have you changed or updated your virus program lately? i found that mine, when I performed the complete search, as opposed to the quicker one, deleted the "cookies" ..... which is how the sites remember your passwords for you.

I also had the problem of having to phone Ancestry and they advised me as well to log out each time. Seems to work well now.

Sorry madmeg, but I don't have any problem. I too stay logged on to GR & Ancestry. It's not happening to me so it may be something to do with your settings.

Ozi

Well, in 6 years I have never logged off, and no problem. Suddenly I am logged off whether or not I choose to be, and it's a real pain remembering how to log back on (and the same happens with GR now, though no problem with FMP).

I am not nervous of these sites, so does anyone have any idea how I can stay logged on?

That's an interesting one because I always do log off and and never leave anything connected to the internet as I was always taught it was safer that way.

I had the same problem and phoned Ancestry. A very helpful chap explained that I hadn't been logging off when I'd finished a session and their system eventually saw that as continuous usage. He very kindly reset everything, and now I just make a point of logging off after each session.

I have had it a few times in the past too. If I remember rightly the last time was when I was trying to check something in My Account and was already logged in on another page. Crashing out also seems like a plausible reason.

It does always clear after 30 minutes but a tad annoying all the same if you are champing at the bit to do some researching.

mgnv that might be the case. I can't remember. But I have had so many problems with everything this last week anything could have happened. Anyway, back on to it now.

It`s happened to me when I`ve crashed out, rather than exiting gracefully. Evidently, I`ve still been logged in on the crashed session.

Well, could be Minerva. It has happened once before. I seem to be beset by a lot of glitches at the moment.

I don't know the answer. However, I would note down the times involved, error message etc and ring/email the helpline tomorrow. Could be a glitch, or is it possible someone else has your password and is using your credit?

Solved cos I waited for 30 minutes - but why did it do it?

The message when I log in is License Limit Exceeded. It tells me I am logged in on another computer. I am not. I have called the helpline but it's shut for the night.

And advice please?