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Surname Summary problem

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ProfilePosted byOptionsPost Date

InspectorGreenPen

InspectorGreenPen Report 19 Nov 2010 10:03

As a temporary workaround until GR fix the problem, just go into Search all Trees with the name you are interested in, then the added within xx days filter works ok.

InspectorGreenPen

InspectorGreenPen Report 19 Nov 2010 08:41

Report it to GR and they will fix it.

It is most likely just a data index that requires rebuilding. We used to get this sort of thing now and again at work following database upgrades, and it was sorted in no time.

SylviaInCanada

SylviaInCanada Report 19 Nov 2010 01:39

Mick

I came onto the site about 6 hours ago. Have not been on here continuously for that length of time ......... but I have so far sent in 5 complaints!


and I am not alone!



sylvia

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Mick in the Sticks

Mick in the Sticks Report 19 Nov 2010 01:22

Thanks Sylvia,

Obviously someone has been improving things again.

Michael

SylviaInCanada

SylviaInCanada Report 19 Nov 2010 01:17

Mick


there's more problems than just on the Surname Summary!

Researching:
My brother, photo taken in September 1991 just a couple of weeks before he died. ............................................................ To help us and to get better results, please post as much detail as you can, especially name, date(s) and place. Also say what you already know.

Mick in the Sticks

Mick in the Sticks Report 18 Nov 2010 23:59

Is anyone else experiencing problems with the Surname Summary facility?. It appears a seach button that one has to press has been added to the page.

While tis appears to work fine, if I click on names newly added to trees, it displays exactly 300 names no matter the number of new names added. This even applies to only one new name.

Michael