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Ancestry.co.uk

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ProfilePosted byOptionsPost Date

LondonBelle

LondonBelle Report 12 Nov 2011 18:14

Is anyone else having problems getting into Ancestry?

Researching:
Go on, make my day!

George_of_Westbury

George_of_Westbury Report 12 Nov 2011 18:19

Ive had problems since lunchtime, its always the same when they give free access to some of their records, those of us who pay have to suffer.

George

Researching:
My avatar is that of my Dad and shipmates, taken onboard HMS Blanche in 1938, place unknown From left to right, my Dad,Sidney Mellor and Sidney Bateman.

LondonBelle

LondonBelle Report 12 Nov 2011 18:21

Phew! Thought it was just me!......thanks George

Researching:
Go on, make my day!

GlitterBaby

GlitterBaby Report 12 Nov 2011 18:21

They seem to have made some changes in the last couple of days

Was logged in but now out of the site

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

LondonBelle

LondonBelle Report 12 Nov 2011 18:23

Yes, that happened to me, GlitterBaby.....but now can't get back in!

Researching:
Go on, make my day!

OllietheOwl

OllietheOwl Report 12 Nov 2011 18:30

I cannot log in. Been trying for 10 mins. Will keep trying

Researching:

GlitterBaby

GlitterBaby Report 12 Nov 2011 18:32

Just got back in

Researching:
PLEASE DO NOT: send me information concerning your thread on the board as it should be posted on your request where all members can see it. PLEASE DO NOT: ask me for help with lookups as they should be placed on the boards to get the best possible result. PLEASE DO NOT: open your tree just because I have posted information on your thread as I will not be related. THANK YOU. Researching Carter, Cass and Walker in England. Researching Caven, McKill, Sutherland and Will in Scotland.

LondonBelle

LondonBelle Report 12 Nov 2011 18:32

Me to, Olwen......can't even get a telephone number to contact them to see what's going on!

Researching:
Go on, make my day!

LondonBelle

LondonBelle Report 12 Nov 2011 18:34

Thanks, GlitterBaby.....I'm back in again.....woohoo!

Researching:
Go on, make my day!

+++DetEcTive+++

+++DetEcTive+++ Report 12 Nov 2011 18:40

Adding this here, in case anyone has more problems

"Need Help? Call 0800 404 9723"

Taken from the bottom of their home page.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

LondonBelle

LondonBelle Report 12 Nov 2011 18:54

Thanks, DetEcTive will keep a note of the number....when I've had to phone them in the past I was able to access the site to get the number.

Researching:
Go on, make my day!

Gai

Gai Report 13 Nov 2011 02:17


None of the hints have been working for a couple of days. Received an email with some new hints on my tree but I kept getting an error message when I tried to access the hint.

I was trying to use the .com.au site.

Researching:
Moreman's of Mangotsfield, Matchett's of Ireland & Essex, Craddock's of Scotland & Manchester

wisechild

wisechild Report 13 Nov 2011 07:18

Got a message yesterday to say that the hints function was temporarily unavailable.
Had problems all afternoon with the site.
I assumed, like everyone else, that it was overworked due to the free access offer.
As you say, very unfair on those of us who pay for membership.
Last month, I paid my renewal of €125 & have had problems ever since.
Invariably have to log in twice.
Guess what, it´s my browser according to Ancestry.
Are they taking a leaf out of Genes book???

Kense

Kense Report 13 Nov 2011 07:33

Perhaps it is paying with a dodgy currency that means you get a dodgy service. :-)

wisechild

wisechild Report 13 Nov 2011 08:08

Have been paying with the same currency for the past 5 years, so doubt that´s the problem.
The only problem I have with it is that my sterling pension buys less & less Euros every month.

+++DetEcTive+++

+++DetEcTive+++ Report 13 Nov 2011 16:49

***We're sorry but search.Ancestry.co.uk is temporarily unavailable. We are undergoing routine maintenance or we may be experiencing unexpected technical problems. We apologize for the inconvenience and ask for your patience as we work to correct the situation. Check back with us shortly***

Sigh :-(

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Joy

Joy Report 13 Nov 2011 17:02

Am not encountering any problems with ancestry.

Susan

Susan Report 13 Nov 2011 19:15

I have come on here to find out if anyone else was having problems with Ancestry. I can't access the records, only my trees.
Thank you for some of the answers. :-S