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Help, GRO say cert doesnt exist

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RStar

RStar Report 9 Jan 2012 18:23

although I have found the page and volume on Ancestry! They have just refunded me. Ive even double checked the page and volume number and each detail.....but the GRO say its not in existance. This is a copy of the email. (I didnt include the mans surname as he was known by the names Smith AND Colledge. But this makes no difference).

Your Reference: Ann Pooley marriage
Dear Ms Markham
Marriage Certificate: Charles (surname unknown) & Ann Mary POOLEY

We have been unable to process your application, please refer to the paragraph below.
There is no trace of the above mentioned person at the reference you quoted.
A full refund of £9.25 has been credited to your account via Worldpay.
If you have any questions concerning this order please email us using our online complaints form found at www.ips.gov.uk/certcomplaints

Penny

Penny Report 9 Jan 2012 18:27

lets have a look -

Who what & where?

RStar

RStar Report 9 Jan 2012 18:27

sorry, one sec while I find it! :-)

RStar

RStar Report 9 Jan 2012 18:32


Annie Pooley



Date of Registration:

Jul-Aug-Sep 1885



Registration district:

Basford



Inferred County:

Nottinghamshire



Volume Number:

7b



Page Number:

7&f5=7b">108 (click to see others on page)

Penny

Penny Report 9 Jan 2012 18:33

Thats the difference - you asked for ANN ( Ann Mary actually)

cert is for ANNIE

Penny

Penny Report 9 Jan 2012 18:36

Marriages Sep 1885
Glazebrook Sarah Ann Basford 7b 108
Maddock Joseph Basford 7b 108
Pooley Annie Basford 7b 108
Smith Charles Basford 7b 108

Chris in Sussex

Chris in Sussex Report 9 Jan 2012 18:36

Index is for Annie and you asked for Mary Ann so the certificate was not produced.

Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/

RStar

RStar Report 9 Jan 2012 18:45

I asked for Ann Mary.

Penny

Penny Report 9 Jan 2012 18:46

But the cert doesnt call her Ann Mary - it calls her Annie

There is no Ann Mary Pooley Marriage listed on that page - what they are saying is correct