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Top tip - using the Genes Reunited community

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gerrybear

gerrybear Report 25 Aug 2012 22:00

I was adding a partner, Elizabeth, to my entry for my great grandfather, and the tree picked up another Elizabeth from a totally different part of the tree. I now have a crossed link, which it won't allow me to delete without deleting LOADS of others. It's made a complete mess of at least a hundred individuals and their links. And this is supposed to be BETTER??!!

JustJohn

JustJohn Report 25 Aug 2012 22:46

If you write to Genes and explain, they will amend tree for you. Have needed to ask their help half a dozen times when I have made a mistake (yes, I know you didn't make this mistake) and they always correct it for me. I am personally not going to use my tree any more till bugs have been sorted out

As far as the new tree is concerned, Genes have opened a thread under "Suggestions" to ask for your opinion. Hardly anyone has responded yet. Yet on other threads, many of us are really wound up. And a few are happily using the new tree and helping others.

But Genes are hardly getting any opinions at all yet.

Researching:
Amelie my granddaughter's ancestry. My ban until 1 Jan 2021

gerrybear

gerrybear Report 26 Aug 2012 22:36

Thank you, John, I'll do that. I've not touched my tree for a while, because I found a section that was wrong, plus other things crept in. I had no problems that the mistake was made, but I got very frustrated with the fact that there was no way to correct it. Will shuffle off to 'suggestions' thread.

gerrybear

gerrybear Report 28 Aug 2012 14:57

Ok, I have a problem. Where on this site do I find the wherewithall to contact the Genes Reunited team to get them to 'mend' my tree?

Robert

Robert Report 28 Aug 2012 15:45

[email protected]

Researching:
Burrows from Northamptonshire and Smiths who wont stay in one place.Finchams, Flacks, Rutherfords. Barretts co Cork Ireland, Greens from Eye Sufolk

Chris in Sussex

Chris in Sussex Report 28 Aug 2012 15:46

Very top of the screen, next to your name....In small font...'Help'
Click on that and follow the instructions.

Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/