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401 unauthorised message

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ProfilePosted byOptionsPost Date

Karen

Karen Report 8 Jun 2013 12:49

Why am I getting a 401 unauthorised message when I have been given access to someones tree.

Gai

Gai Report 8 Jun 2013 13:08

Hi Karen,

I have checked a number of trees I have access to and I can open them without a problem.

Maybe the tree owner has removed your access to their tree?

Gai

Researching:
Moreman's of Mangotsfield, Matchett's of Ireland & Essex, Craddock's of Scotland & Manchester

Andysmum

Andysmum Report 8 Jun 2013 16:31

Karen - You can check out whether you still have access by going to Contacts (under Messages above) and by the name of the Contact , under Tree, there will be a tick, saying View or a cross, saying Request.

If there's a cross, you will have to ask them again to open their tree.

If there's a tick and you still can't get access, then you will need to ask Genes Support for help.

Kense

Kense Report 8 Jun 2013 18:47

Other people have had that problem.
See:

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1303503

http://www.genesreunited.co.uk/boards/board/genealogy_chat/thread/1325382

Kense

Kense Report 8 Jun 2013 21:41

Previous post edited to correct error in the second link.

InspectorGreenPen

InspectorGreenPen Report 9 Jun 2013 17:36

One possibility is that you are not logged on.