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Photos on Ancestry tree

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ProfilePosted byOptionsPost Date

jax

jax Report 20 Sep 2013 16:38

When I have phoned them in the last year they have been Irish and polite

The Americans in the past have been less helpful

Researching:
Nothing much

DazedConfused

DazedConfused Report 20 Sep 2013 15:48

Contact Ancestry direct, they will sort any problems out.

I find it best to phone and speak to someone direct rather than email

and being in the US they are SOOO polite.... :-D

Researching:
We are all of us in the gutter, but some of us are looking at the stars, Oscar Wilde New avatar, my dad age about 3/4 months, could have been worse, it could have been the awful nude on a rug!!

+++DetEcTive+++

+++DetEcTive+++ Report 20 Sep 2013 11:27

It used to look to the right, with flicked up shoulder length.
Some of mine now look to the left and have a bun.

I tried to see if there was a difference in the .com and .co.uk sites, but it isn't consistant.

Perhaps its the change that resulted in the lost photos?

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

GlasgowLass

GlasgowLass Report 20 Sep 2013 10:27

My tree is back to normal now with all photos and docs in view.

Has the female profile changed?
Something does look different but I cannot recall what it looked like before?

Researching:
Brannan/ McGrath/ Kerr/ Jordan/ Finnigan NI and Free State. Devlin/ Lamont / Lamond/ Fyfe/ Pollock/ Johnston/Struthers/ Smith. Scotland. Avi: Hand Fasting or Tying The Knot. Daughters wedding 2016

+++DetEcTive+++

+++DetEcTive+++ Report 20 Sep 2013 09:13

When I looked at the site sometime yesterday, the generic profile for females had changed from looking to the right to looking to the left (with hair in a bun instead of a bob)

It's back to the original today!

I was mistaken - some are, some aren't. :-S

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Andrew

Andrew Report 20 Sep 2013 08:01

No reply from Ancestry and the problem with photos still unresolved.

New message on the site

The Ancestry.co.uk web site is currently undergoing scheduled maintenance. Some portions of the site may be temporarily unavailable. Thank you for your patience.

Andy

GlasgowLass

GlasgowLass Report 19 Sep 2013 23:22

Me too!
I thought that I was going mad!
I have/had 2494 photos on my tree and around half of them have become that grey thing???

Just found the message:
Note: We’re currently experiencing some intermittent problems with images on our site. We appreciate your patience as we work to resolve the problem as quickly as possible.

Researching:
Brannan/ McGrath/ Kerr/ Jordan/ Finnigan NI and Free State. Devlin/ Lamont / Lamond/ Fyfe/ Pollock/ Johnston/Struthers/ Smith. Scotland. Avi: Hand Fasting or Tying The Knot. Daughters wedding 2016

Andrew

Andrew Report 19 Sep 2013 22:46

I've got the message now

We’re currently experiencing some intermittent problems with images on our site. We appreciate your patience as we work to resolve the problem as quickly as possible.

It had better be only temporary..........over 300 photos and about 90% missing.

Andy

jax

jax Report 19 Sep 2013 22:44

From Facebook


Ancestry.co.uk Hi Julie, We're sorry to hear about the inconvenience. Right now, we are aware of an issue that is causing member photos from displaying. Other than that, you should be able to search the site and access your tree. Have you tried all of the suggestions mentioned here? http://ancstry.me/NX7fpu

15 minutes ago · Like

Researching:
Nothing much

jax

jax Report 19 Sep 2013 22:42

I have one photo and one marriage cert that has been changed

Off to see if anyone has said anything on their FB page

Researching:
Nothing much

Jonesey

Jonesey Report 19 Sep 2013 22:32

I'm similarly affected. Some photo's are still there but others replaced with what I assume is an Ancestry image. 9 out of 97 have been changed.

EDIT:

This is currently being displayed at the top of Ancestry pages:

"We’re currently experiencing some intermittent problems with images on our site. We appreciate your patience as we work to resolve the problem as quickly as possible."

Researching:
Don't put off until tomorrow doing what you can do today. If you like doing it today you can do it again tomorrow. Be kind to your children for it is they who will decide which care home you end up in.

Andrew

Andrew Report 19 Sep 2013 21:45

I just tried to view the tree on my Ipad app, and that's the same, so has to be an Ancestry problem.

Andt

Chris in Sussex

Chris in Sussex Report 19 Sep 2013 21:40

How strange.

I have 18 photos on Ancestry that are all showing on the home page ok however when I click on them some are the generic photo!

Chris

Researching:
Avatar...My darling Dad. 1931-2019 'Take nothing on its looks, take everything on evidence. There is no better rule' Charles Dickens, Great Expectations. 'A brickwall is a problem that you haven't solved yet' Dave Annal http://media.nationalarchives.gov.uk/index.php/brick-walls-and-lost-ancestors/

George_of_Westbury

George_of_Westbury Report 19 Sep 2013 21:37

Hi Andy

Just looked at mine, very strange some have disappeared but not all of them, as you say those that have gone have been replaced by generic photo.

Will await to see what reply you get.

George

Researching:
My avatar is that of my Dad and shipmates, taken onboard HMS Blanche in 1938, place unknown From left to right, my Dad,Sidney Mellor and Sidney Bateman.

ArgyllGran

ArgyllGran Report 19 Sep 2013 21:19

I don't have many photos on Ancestry, but they're all there, thank goodness.

Researching:
Old genealogists never die.....they just lose their census.

Andrew

Andrew Report 19 Sep 2013 21:11

A large number of photos on my Ancestry tree have vanished and been replaced by an Ancestry generic photo. I've emailed them to find out whats going on. Anyone else suffering the same thing?

Andy