Genealogy Chat

Top tip - using the Genes Reunited community

Welcome to the Genes Reunited community boards!

  • The Genes Reunited community is made up of millions of people with similar interests. Discover your family history and make life long friends along the way.
  • You will find a close knit but welcoming group of keen genealogists all prepared to offer advice and help to new members.
  • And it's not all serious business. The boards are often a place to relax and be entertained by all kinds of subjects.
  • The Genes community will go out of their way to help you, so don’t be shy about asking for help.

Boards

Quick Search

Single word search

Tools

Findmypast DNA Banner

Icons

  • New posts
  • No new posts
  • Thread closed
  • Stickied, new posts
  • Stickied, no new posts

HELP NEED TO CONTACT GENES REUNITED URGENTLY

Login to Add Reply Watch This
ProfilePosted byOptionsPost Date

+++DetEcTive+++

+++DetEcTive+++ Report 25 Nov 2013 18:40

Contact support and tell them what has happened - they should be able to transfer your payment to your original membership.

[email protected]

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

DazedConfused

DazedConfused Report 25 Nov 2013 16:27

You tree will remain on here indefinately whether you remain a member or not.

Researching:
We are all of us in the gutter, but some of us are looking at the stars, Oscar Wilde New avatar, my dad age about 3/4 months, could have been worse, it could have been the awful nude on a rug!!

KathleenBell

KathleenBell Report 25 Nov 2013 16:13

Welcome to the boards.

I could be wrong but as far as I know there has never been a contact phone number on the site for Genes. I think you have to email the support team.

You shouldn't have lost your tree. Even if someone stops being a paying member their tree stays on the site.

Hopefully someone else might be able to give you a better answer.

Kath. x

Unknown

Unknown Report 25 Nov 2013 15:55

I NEED A TELEPHONE NUMBER I HAVE JUST PAID MY SUBSCRIPTION AND DONE IT UNDER THE WRONG EMAIL ADDRESS SO IT HAS CREATED A NEW ACCOUNT FOR ME SO I HAVE LOST MY TREE HELP ANYONE :-( :-(