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Top tip - using the Genes Reunited community

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ProfilePosted byOptionsPost Date

Eileen

Eileen Report 15 Dec 2013 15:19

Is anyone else having trouble viewing a search? I keep getting error page when I click to view names in trees. :-(

jax

jax Report 15 Dec 2013 15:23

If your PC has updated to IE 11 you need to do this

The fix is

Click the Tools icon (or Alt + X) - the cog shaped one top right of your screen

Click Compatibility View settings in the drop down list

Add the Genes Reunited website - genesreunited.co.uk


If that is not the reason then I don't know the answer

Researching:
Nothing much

+++DetEcTive+++

+++DetEcTive+++ Report 15 Dec 2013 15:25

Nope - its working fine both from the stars in my tree, and as a stand-alone search.

Is it the 503 Error?. There have been problems with compatibility since many home computers up dated automatically to IE11

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Community Manager

Community Manager Advisor Report 16 Dec 2013 11:16

Hi Eileen -

As noted by jax and +++DetEcTive+++ there have been difficulties experienced when using IE11. If you see a 503 error message please follow the above instructions, otherwise email [email protected] with details.

Regards

Shelley

Eileen

Eileen Report 17 Dec 2013 12:11


Thanks for your help. :-)

Eileen

Eileen Report 18 Dec 2013 13:00

Jax, you have also helped me to see other sites that I had lost so thanks again and merry Christmas.