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Top tip - using the Genes Reunited community

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Reply problem

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ProfilePosted byOptionsPost Date

PamUK

PamUK Report 21 Jan 2015 09:39

Is anyone else having problems sending replies to other members? I Have sent a email to the Genes support desk. I as a Standard member should be able to reply. But I'm been asked to pay again!!

Pam UK :-(

Jacqueline

Jacqueline Report 21 Jan 2015 09:49

Do you refer to the PM system?

Researching:
To add feedback, use the white box below, headed 'ADD YOUR REPLY'. Do NOT, please, click on my name unless asked to do so. Do NOT use 'marked as answered' unless your query has been FULLY resolved It is NOT there to indicate that you have sent a message to anyone who posts on the thread, or that you have posted a response on the thread

PamUK

PamUK Report 21 Jan 2015 09:53

I was trying to reply to a new message sent to me, have no problem with general posts, PM ? does this relate to the genes private mail!

As a Standard member was trying to sent via contact centre!

Get your family history search started with a Standard subscription.Build your own family tree, search and view other members’ trees
=>>>>>Send members messages via the Genes Reunited contact centre
Post on the community boards to gain tips and advice from other membersIf you want to view records, you can buy pay per view credit
Pam UK

+++DetEcTive+++

+++DetEcTive+++ Report 21 Jan 2015 10:16

There are a few posts about this problem - there may be a fault in the system.

Send an email to support. Although they may be aware, it doesn't harm to remind them of the inconvenience its causing paying members

[email protected]

In addition, if you are a Facebook user post the same on Genesreunited's page.

Researching:
Dormant member as from 20 Sep 2019 . Click on my board name to send a message

Graham

Graham Report 21 Jan 2015 11:09

You're not the only one

http://www.genesreunited.co.uk/boards/board/general_chat/thread/1348776

GR have been made aware of the issue; but it wouldn't hurt to nag them ;-)

PamUK

PamUK Report 21 Jan 2015 11:30

Thanks for letting me know there are so many more boards now. One on General Chat me on another . Yes sent email to support before I started this tread, sorry not on Facebook. I have saved my message in drafts will try later to day.

Just tried sending one........... took me to Credit Subscriptions again!

Jacqueline

Jacqueline Report 21 Jan 2015 13:31

PM system is not working..........we'll just have to wait until GR get round to fixing it.

Researching:
To add feedback, use the white box below, headed 'ADD YOUR REPLY'. Do NOT, please, click on my name unless asked to do so. Do NOT use 'marked as answered' unless your query has been FULLY resolved It is NOT there to indicate that you have sent a message to anyone who posts on the thread, or that you have posted a response on the thread

PamUK

PamUK Report 22 Jan 2015 12:53

Hi everyone it is now working, just sent my message.
Pam Uk
:-) :-D