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Not being able to view MY family tree?

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ProfilePosted byOptionsPost Date

Annette

Annette Report 19 Oct 2006 23:03

I haven't accessed by tree for a week or so and yesterday when I tried to the link wouldn't work - has anyone had the same problem? I have checked my Internet security settings and even turned my Pop-up Blocker to OFF but the link still won't work. I can access my shared trees. Any suggestions would be appreciated, Annette

Caroline

Caroline Report 20 Oct 2006 04:59

I just tried my tree and it works okay. It looks like GR have given them a new look, much easier to read, maybe thats where the problem is in the switch over. Regards Caroline

Lee

Lee Report 20 Oct 2006 05:15

Hi Annette Try going to your tree and click on Change View at the top of the screen. Click on Immediate Family. I found if you have a lot of people in your tree it takes along time to load. Change View/Immediate Family bring it up straight away. Lee

Annette

Annette Report 20 Oct 2006 19:07

Thanks to Caroline & Lee for your help. FOR ANYONE WHO HAS THE SAME PROBLEM: Hold down the Ctrl key and then click on My Family Tree which solves the problem. Thanks to Andy for this advice.