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Problems opening tree and accessing Ancestry UK

ProfilePosted byOptionsPost Date

We're all crazy now

We're all crazy now Report 17 Oct 2006 12:26

I had a problem opening my tree last week until I adjusted my pop-up blocker to allow pop-ups from this website. Jeannie

Susan

Susan Report 17 Oct 2006 11:57

Well when clearing cookies etc it clears the passwords so had to log in again anyway.

Porkie_Pie

Porkie_Pie Report 17 Oct 2006 11:55

Sue, did you logoff the site and then logon again when you deleted? I don't no anything else that you could try. Roy

Susan

Susan Report 17 Oct 2006 11:48

Deleted cookies and files and made no difference.

Porkie_Pie

Porkie_Pie Report 17 Oct 2006 11:43

I find that when i have any problems with ancestry and this site, If i delete my cookies and delete the files in the temporary internet folder, this normaly fixes the problem Roy

M

M Report 17 Oct 2006 11:41

Hi, Are you having trouble opening your tree on Genes Reunited? Can i ask view are you looking at - immediate family or full view and how many names there are in your tree, please? Thanks.

Susan

Susan Report 17 Oct 2006 11:39

Ellen Just checked I am getting images now, but still painfully slow. Will ring later as I have to go out shortly.

Ellen

Ellen Report 17 Oct 2006 11:34

Thanks for your reply Sue. I can't get on the Family Tree at all, if they have a problem you'd think they'd let us know!! Ellen

Susan

Susan Report 17 Oct 2006 11:31

I have had problems for last 3 days, keep getting error processing image. I am going to ring them later today if things don't improve.

Ellen

Ellen Report 17 Oct 2006 11:16

Is anyone else having difficulty opening their Family Tree on here? and is there a problem with Ancestry UK today ? Ellen.