Genealogy Chat
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Is Anyone Else Having Problems?
| Profile | Posted by | Options | Post Date |
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Carole | Report | 2 Oct 2006 09:47 |
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I've received 3 replies to emails on genes over the weekend, and each time I open it there's nothing there! It says reply from such and such, but they haven't written anything. This has never happened before, I wonder if there's a gremlim at work. Carole |
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Tina | Report | 2 Oct 2006 09:51 |
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yes I have had the same, all was well on Friday but yesterday it happened. It is frustrating as it just could be the lead I am after, typical. I have sent a message to GR but not had a reply. I understand from these boards that it has been happening quite a bit lately! I know that doesn't help but hopefully if we all send a message to GR they might fix the gremlin!!!!!!!!! |
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tinkers | Report | 2 Oct 2006 09:52 |
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i had that yesterday i emailed someone asking for some info and they replied with an empty box so i mailed back saying it was an empty box so again i am hoping she replies back |
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Louise2212 | Report | 2 Oct 2006 09:53 |
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that happened to me I emailed back just letting them know there was no text in the first message However, the second message was fine |
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Carole | Report | 2 Oct 2006 09:54 |
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I'm glad it's not just me, I thought I was going potty! It's frustrating isn't it. Carole |
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tinkers | Report | 2 Oct 2006 09:56 |
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yes it is very frustrating |
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Trudy | Report | 2 Oct 2006 11:16 |
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same here Looby |
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CliveH | Report | 2 Oct 2006 12:18 |
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There are two threads running on this (currently on page 4 of the tips board, titled 'oohhh aarh' and 'problems with messages'). Suggest you report your cases to the support desk. |
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Darksecretz | Report | 2 Oct 2006 12:34 |
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seems to me that GR are quite happy to take membership money however, when there is a problem they dont bother to reply surely it would benefit everyone, if they sorted this out julie |
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CliveH | Report | 2 Oct 2006 13:20 |
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It's a bit of a time-consuming workaround but, if you do reply to a message, check it in the 'sent messages'. You can then see if the text has been stripped out. It only seems to happen on the first reply, subsequent replies appear to go out with text intact. |
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David | Report | 2 Oct 2006 13:38 |
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It seems to be getting worse - almost every reply now seems to be affected. I have now had an acknowledgement from GR support but no substantive answer yet. 'Thanks for reporting this problem. I have passed this on to our technical team to have a look at. Please bear with us while we work to resolve this. Best regards, Rachel The Genes Support Team' |
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Marie | Report | 2 Oct 2006 14:15 |
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just had one now |
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Grace | Report | 2 Oct 2006 14:45 |
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yep, me too. Had three replies this morning saying nothing |
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Rosemary | Report | 2 Oct 2006 23:05 |
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There's a thread on page 1 as well I have received an email from GR they are trying to resolve the problem. Rosemary |
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