Genealogy Chat

i cant seem to log into ancestry.the login and subscription thingy is missing from the top right hand corner lol. i can get into ancestry*com but not the uk one. does anyone know why?its also telling me that my email addy isnt valid. susie

I had that problem after someone else in the family used the computer, - no idea what they did. Does it work if you close down and restart PC? Ancestry was playing up last night, I found. It was taking ages or else saying there was an error. All connected?? Gwyn

hi gwyneth i decided to just have a look on their new bt directories info and typed in my surname.it had a log in section and hey presto ...im in!! lol i still havent got log in,account or subscribe at the top though,nor my user name. strange eh? susie

Personally I don't bother logging out on either GR or Ancestry, but nobody else uses my computer.

I always leave Ancestry logged in ,however last night don't know why but it looged itself out,despite me having been using it an hour before.When I tried to then put my username and password in ,it wouldn't accept them and I had to e-mail Ancestry and get a new password which it then accepted.It is still ok this morning.It seems funny that a few people have had similar problems the last couple of days and not just on genes,maybe Ancestry has done something. Barbara

hi linda neither do i ,thats why it seems strange to me. my computer is never turned off either,i leave it on 24/7.and all of my sites that i use are minimised at the bottom on the toolbar. susie

barbara snap!!! i was using it aswell at the time,but when i went to do another search it wouldnt work,it kept telling me to sign up!! there was nowhere for me to log in. i have managed it now by going into their new bt search and using that log in thingy lol. strange how my username doesnt even show up at the top though. saying that,i can get into the american one ok,but not the uk one. susie

When I put my new password in I was then logged into Ancestry .com not co.uk ,so I clicked onto Ancestry uk right down at the bottom of the page and everything was back to normal. Can I just ask ,when I reply to a message or start a new message as I just have [Worms Beware] why doesn't my name have a line under it,I must be doing something wrong,I a fully paid up. Barbara

barbara no ,you arent doing anything wrong lol. everyones is the same with their own postings. mine is black with no underline. so dont worry,its just so you know what you have posted and replied to. love susie

Barbara Your name does have a line under , when WE view. It's so that we can click on it and send a link to you, .....as you can to others. You don't did that link, so it doesn't show on your own screen. Gwyn

Thankyou both for replying,I'm not too good with computers always unsure if I'm doing things right,and never know if I have sent an e-mail correctly. Barbara