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Top tip - using the Genes Reunited community

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Does anyone know if there is a problem on Genes..

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ProfilePosted byOptionsPost Date

Sylvie

Sylvie Report 3 Sep 2006 20:33

Finally found details I've been searching for for months, trying to input on Genes tree and keep getting a notice saying 'there was a problem connecting to Genes'

MaryfromItaly

MaryfromItaly Report 3 Sep 2006 20:49

Is it only one name you're having trouble with, or the whole tree?

Sylvie

Sylvie Report 3 Sep 2006 21:05

Hello Mary,no its 2 names in the same family Sylvie

MaryfromItaly

MaryfromItaly Report 3 Sep 2006 21:16

OK, try this: Click on Immediate Family in the left-hand column of this page. Go to the relative you're having trouble with, and click on Edit. Fix any obvious mistakes (e.g. a date in the Place box), then click on Save changes even if you haven't actually changed anything

Sylvie

Sylvie Report 3 Sep 2006 21:23

Thanks a bundle Mary, that worked.. I was getting so frustrated as finally found my people mistranscribed... I'll remember this tip.. thanks again Sylvie

Gordon

Gordon Report 3 Sep 2006 21:26

Whenever I've come across that message the problem has usually been either the date in the wrong format (eg 3 SEP 2006 rather than 03/09/2006), or no country of birth entered. It's been happening a lot since I imported my tree as a GEDcom file. Gordon

Sylvie

Sylvie Report 3 Sep 2006 21:38

Hello Gordon, It was just extra information that I needed to add - no dates. I see that Genes are inputting a new tree form and wondered if that was causing problems...but its sorted now .. just double checked and the info is there... thanks to Mary