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FTM 2006 and Ancestry

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ProfilePosted byOptionsPost Date

Sam

Sam Report 10 Aug 2006 15:10

See below:

Sam

Sam Report 10 Aug 2006 15:10

Does anyone know why I can't use the internet part of FTM2006? It brings results up but all are 'padlocked' apart from 1881 and it tells me I need to subscribe to Ancestry. I already have an Ancestry subscription, how do I get FTM to recognise this? Sam x

Elaine

Elaine Report 10 Aug 2006 15:15

Have you registered your FTM ?

Elaine

Elaine Report 10 Aug 2006 15:16

Go to HELP - and then register FTM

SueinKent

SueinKent Report 10 Aug 2006 15:23

I had this problem Sam. Give them a ring on 080040497232, they are really helpful. Sue

Sam

Sam Report 10 Aug 2006 15:32

Elaine, I have just tried that, it just took me through to ancestry to start a new subscription, I didn't get the option to enter details of my existing subscription. Sue, I think I'll have to give that a go! Sam x

Elaine

Elaine Report 10 Aug 2006 15:47

From the FTM help centre FTM 2005-2006: Web Search doesn't recognize Ancestry.com subscription Question I have a subscription to Ancestry.com, but when I try to access it through Family Tree Maker's Web Search feature, I get the message 'You're missing out!' and it asks me to subscribe. Answer Cause: If you are not able to view the search results for the Ancestry.com subscription you own, you may have registered your copy of Family Tree Maker with a different email address than the one used with your Ancestry.com subscription. Steps for resolution: 1. Open Family Tree Maker 2. Click on Help. 3. Click on Register Family Tree Maker. 4. Proceed with the registration. When asked for an email address make sure that you use the one listed on your Ancestry.com subscription. 5. When prompted, enter the password associated with your Ancestry.com subscription.

♫ D☺ver Sue

♫ D☺ver Sue Report 10 Aug 2006 15:58

It's not because you're getting American and Canadian sites is it, they show as padlocked if you only have UK ancestry membership. You can customise the searches to just show UK results by going to the drop down screen at the top and selecting customise.

Elaine

Elaine Report 10 Aug 2006 16:00

When you tried to register your FTM did you use the same email address and password as your Ancestry subscription ? They must match!