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PUTER HELP PSE

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Scrummy

Scrummy Report 21 Jul 2006 09:49

Am trying to email photos. getting msg MAP 1 Spooler could not start Close and restart all mail enables applications MAP 1. 1.0 (ooooo4C7) Can someone help me in plain language pse? Many thanks brenda

*** Fuzzy

*** Fuzzy Report 21 Jul 2006 10:08

You must be running a very old windows application....I have looked on the internet and this is what I found.....hope it helps.... SYMPTOMS When attempting to start Microsoft Outlook 97, you may get the following error message: The MAPI Spooler could not be started. Close and then restart all mail-enabled applications MAPI 1.0 (000004c7) followed by the message: Unable to open the Outlook window. Back to the top CAUSE Case 1 A missing Mapisp32.exe file causes this problem. The Mapisp32.exe file may have been removed or renamed by your anti-virus program. This problem has been reported when using ThunderByte Anti-Virus software, manufactured by TCT-ThunderByte Corp, but may also be caused by other anti-virus programs. Back to the top Case 2 You shut down the Messaging Application Programming Interface (MAPI) Spooler (Mapisp32.exe) by pressing CTRL + ALT + DELETE, and performing an End Task on the file, but have other MAPI enabled applications open when you try to restart Outlook. Back to the top RESOLUTION Case 1 If you have a file named Mapisp32.vxe in your Windows\System folder, rename it to Mapisp32.exe. If not, copy the Mapisp32.exe file from your setup Compact Disc and set your anti-virus program to ignore the file. If Mapisp32.exe is present and in the proper location, uninstall Outlook including Windows Messaging and reinstall Outlook. Back to the top Case 2 Exit all MAPI enabled applications before starting Outlook. Back to the top MORE INFORMATION If you disable your anti-virus software during installation, Outlook may run immediately after installation but fail to run (giving the error messages above) after a restart of the computer. This is because restarting the computer reinitiates the anti-virus software. The ThunderByte anti-virus software defaults to 'Rename' for any new program file found on the system. You must instruct it to ignore the Mapisp32.exe program. Fuzzy x

Scrummy

Scrummy Report 21 Jul 2006 15:53

Fuzzy, have PMd you - still no clearer to me do I have to uninstall my anti virus? brenda