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Top tip - using the Genes Reunited community

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how do i

ProfilePosted byOptionsPost Date

Marlene

Marlene Report 13 Jul 2006 11:04

how do i cancel ancestry.com. ive tried the number given 1-800-880-8059 it does not connect, they cannot be e-mailed to cancel. thanks marlene.

Sarah

Sarah Report 13 Jul 2006 11:29

I was able to cancel my initial trial subscription by e-mail as I was unable to use the freephone number (as I don't live in the UK or the US). From the Ancestry help site: If you are an unable to use the free phone number indicated (such as if a phone call from your area would be require a charge), please send a message to: internationalcancelsonly *at* ancestry *dot* c om and provide the following information: First and Last Name Username Subscription type (i.e., U.K. Deluxe, World Deluxe) Email address used when subscribing Phone number including country code Country After processing your email request, we will send a reply, including confirmation of the cancellation. PLEASE NOTE: The above email address is for International members only. Members from the United States, for example, will be unable to cancel via email.

Marlene

Marlene Report 13 Jul 2006 17:52

thankyou for the info on canceling ancestry. Marlene