Genealogy Chat

Thankyou Sandra, Its so nice to know that we've got support on here! As I do worry a bit about identity theft and things going wrong with computer! Carol...hope you've managed to get into Ancestry? Sue

Glad you got it sorted Sue. Things like that can be worrying Sandra

Oh Wow! Yippee! Its let me log in... Thanks to all...sorry to have hit the panic button!! Sue

Thanks for your suggestion Joan. But the problem is, that i'm not logged in as anybody at the moment - and when i do log in, i get that page above.. Sue

Sandra, Thankyou for your kind offer! Much appreciated! But I was really only idlely (sp?) looking...lol...to see if I'd already checked on the 1841. looking for a sidebranch that I'd previously thought not worth looking for... So no desparate hurry really..lol... Thanks anyway... Sue x

Thankyou Linda and Carol... I've just been looking at their help pages and found the following reasons.. 1)Someone else is using your account. 2)You have logged in to your account on multiple computers at the same time (i.e., you did not log out before trying to log in on an additional computer). 3)You have deleted your cookies without first logging out of our website. But I have done none of these! Think I'll give it a while and keep trying then.. Sue

Sue Why dont you try again, it may be OK now. Would you like anything looking up while you get it sorted? Sandra

It happened to me a couple of months ago in exactly the same way as you described, I never log out either. I just waited for a while and logged in again as normal. I have no idea why it happened. Lots of people have been complaining about it playing up today, so maybe the site has a problem Linda

I can't get into it either. Just a white screen. I used it about half an hour ago and it was fine. Carol

Hi Sandra, I used the site today, about an hour ago and everything was fine.. Then I went to look something up, about 15 mins ago and I can't get in. I know I didn't log out earlier. Its got me a bit worried! Sue

Hi Sue it did happen to me once but was due to number 1. How long ago did it happen and have you tried again? Sandra

Hi all, Has this ever happened to anyone else? I've just gone to Ancestry uk site - which I usually stay logged in to - and found that it had not kept me signed in. So I signed in and got this message....Has someone hijacked my Ancestry sub?... License Limit Exceeded What does this mean? Your account is currently being used on another computer. Your Ancestry account provides a single-user license and can only be accessed by one person at a time. How did this happen? 1.You are still logged into your account on another computer Solution 1 – After 30 minutes of inactivity your account will be available and you will be able to login from any computer. Solution 2 – On the computer that is currently logged in, click the “log out” button in the upper right hand corner of the Ancestry site. Your account will then be available from any computer. 2. Someone else has logged into your account Solution – Contact customer support at 0800 404 9723 (free phone) or +1 801 705 7620 (a toll call) to reset your account and password. If you would like to open an additional account at Ancestry, please call 0800 404 9723 (free phone) or +1 801 705 7620 (a toll call). I really don't know whats going on here...I don't have another computer ( as per No. 1 above) ! Sue

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