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Complaining to GRO

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Andrew

Andrew Report 17 Jun 2006 18:13

See below

Andrew

Andrew Report 17 Jun 2006 18:13

Today I received a death certificate from GRO and it turned out to be the wrong one. OK, this happens occasionally, but I gave a reference check at the time and looking at the info on the duff cert, it SHOULD have failed that check. But they sent the cert anyway, and have presumably charged me £7 for it. Does anyone here know who I should complain to and if GRO are likely to give me a refund? Andrew. PS I'm just about to go out so don't think I'm ignoring you if you reply to this.

Porkie_Pie

Porkie_Pie Report 17 Jun 2006 19:38

Making a complaint about GRO Services If you wish to complain about any aspect of the service provided by the Southport office you can take one of the following actions; Telephone us Talk to a member of staff by contacting our Call Centre on 0845 603 7788. Call Centre staff will do their utmost to put things right. Where possible, they will attempt to resolve your problem within 24 hours of you making your complaint . All complaints will be handled in a helpful and confidential manner. In some cases you may be asked to confirm your complaint in writing. If we cannot give you an immediate answer we will arrange a convenient time to call you back. If it is unlikely that your complaint can be resolved quickly, we will explain this to you and give an indication of when you can expect a reply. The Call Centre is open for calls: Monday to Friday 8am – 8pm Saturday 9am – 4pm Roy

Andrew

Andrew Report 17 Jun 2006 22:25

Thanks, I'll try calling the call centre on Monday. Andrew.