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Help please, advice re Norton

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Maggie in Leics

Maggie in Leics Report 29 Mar 2005 12:22

........and there was me getting all excited cos I have Nortons (from Yelvertoft, Northants) in my tree!! When I had a problem renewing my NAV I too had to phone them - and very efficient they were too - tho I think it costs a bit more to do it that way. Maggie

Unknown

Unknown Report 29 Mar 2005 11:40

extracted from an email they sent me recently:- Our online purchases are made through the Symantec Store. For inquiries regarding your order, including additional downloads, refunds, or receipt inquiries, please contact Symantec Store Customer Service through the following website: http://www.symantecstore*com/question Since you have purchased the Extended Download Service you will be able to download the product free of cost, up to a year after purchase. In order to re-download your product or to print the invoice, please go to the following website: http://service.digitalriver*com Here you can retrieve your order information by either entering your Order number and password (which you made up at the time of the purchase) or by your e-mail address (as given at the time of purchase) and last 5 digits of your CC card.

David

David Report 29 Mar 2005 11:23

Hi Maud, Had this problem a couple of months ago and had to telephone them. DD

Unknown

Unknown Report 29 Mar 2005 11:11

Maud,Browse their web site, friend got update from there, kay

Maud

Maud Report 29 Mar 2005 10:57

Hi, Can anyone give me some advice re the problem I am having presently with Norton . The expiry date has been reached, but unfortunately, when I try to gain access to make payment (I had no problem last year with renewal) all I can get is information re Updating, but what I need is form or whatever, to renew my subscription. I cannot find any information where I can e mail them to ask for advice and am now at a loss of what to do next, can anyone help. Or, if its not possible to reach them for renewal, are there any other suitable ones, that I could perhaps download free in the meantime? Thanks.