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Problems with Ancestry New Image Viewer

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ProfilePosted byOptionsPost Date

Bill

Bill Report 27 Mar 2005 02:58

The message about 'Active-X' is telling you that your copy of Internet Explorer has does not have Active-X support enabled. Active-X support is controlled by the 'Security' settings on Internet Explorer. If you have a personal firewall or some other security product on your PC, it may have configured Active X support off, as it is a one way that nasties may get onto your PC from some web sites. What version of Windows are you using, and do you have any virus checking products installed on it? By the way, I have found that images viewed and downlaoded through the new Ancestry viewer are a worthwhile improvement over the previous viewer. The downloaded images have slightly larger file sizes (by a few %) and have better clarity and contrast than those downloaded through the previous viewer! Cheers, Bill Sydney, Australia

♫ Penny €

♫ Penny € Report 26 Mar 2005 15:57

Hi Mine won't work now on internet explorer but it will on netscape!! Penny

Patricia

Patricia Report 26 Mar 2005 15:33

Thanks Mandy,I still don't know what to do,but we do have internet explorer and I still can't get an image.I was quite happy before these changes.

Patricia

Patricia Report 26 Mar 2005 14:46

Thanks Tracey,That is what I did,but the image was very poor,but as I don't understand much about computers I suppose I shall just have to put up with the image I am able to get.

Patricia

Patricia Report 26 Mar 2005 14:43

Hi Mandy,Sorry but I don't know what the MrSim plug in is.I get thrown off as soon as I try to download the viewer.Thanks for your suggestion.

Sarah

Sarah Report 26 Mar 2005 14:35

Can't answer your question Patricia but I hate the new viewer. I takes ages to load the image. The old one was so much quicker Sarah x

Patricia

Patricia Report 26 Mar 2005 14:24

Would someone be kind enough to help me with this problem?I have been unable to download any images on Ancestry since they have installed the New Image Viewer,I gat the message 'Your current settings prohibit running Active X controls on this page.As a result the page may not display correctly.'I have emailed Ancestry for advice,but haven't had a reply so could anyone on here advise me please.I'm sorry but I don't understand computers!!!