Genealogy Chat

I have Norton 2005 and dont have a problem. Why dont you uninstall it and start again Margaret

Its a shame you bought Nortons already, you could have downloaded AVG7 free which is excellent. Have you got a firewall? You could get sygate or zonealarm free too!

sorry - my ancient PC bluescreened on me again .... found this. Situation: You may see the message 'Norton AntiVirus 2005 does not support the repair feature. Please uninstall and reinstall.' during the installation of Norton AntiVirus 2005. This message can also appear when starting the computer or when opening a Microsoft Office document or worksheet after Norton AntiVirus is installed. Solution: How you fix the problem depends on your situation. Read 'Decide what to do' for a description of the possible situations and what to do. Decide what to do Do the following depending on your situation: If the error happens during install, then go to 'Solution 1: Restore the Windows Start menu entry for Norton AntiVirus.' If the error happens when opening a Microsoft Office document or worksheet, then go to 'Solution 2: Disable the Office plug-in.' If neither solution fixes the problem, then try 'Solution 3: Remove and reinstall Norton AntiVirus.' Solution 1: Restore the Windows Start menu entry for Norton AntiVirus This message can happen if you have changed the default location for the Norton AntiVirus shortcuts in the Windows Start Menu. The default locations of the shortcuts are: In the stand-alone version of Norton AntiVirus: \Documents and Settings\All Users\Start Menu\Programs\Norton AntiVirus In Norton AntiVirus installed as part of Norton Internet Security: \Documents and Settings\All Users\Start Menu\Programs\Norton Internet Security\Norton AntiVirus In Norton AntiVirus installed as part of Norton SystemWorks: \Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks\Norton AntiVirus \Documents and Settings\All Users\Start Menu\Programs\Norton SystemWorks Premier\Norton AntiVirus If you have moved the shortcuts from the default location, then move them back to their original location to fix the problem. For details, read the next section. Follow the steps for your product. Click the icon to the left of the section to either expand ( ) or collapse ( ) it.(If you cannot open a section, then your Web browser does not let scripts run, or the Windows Script host is not working. Read Cannot expand sections in a Symantec Knowledge Base document for how to fix this. Come back to this page when you are finished.) To restore the Windows Start menu for Norton AntiVirus To restore the Windows Start menu for Norton AntiVirus Follow the steps in each section in the order listed. To create the Norton AntiVirus Start menu folder On the Windows desktop, right-click Start > Open All Users. In the right pane, double-click Programs. On the menu, click File > New > Folder. In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name. Go to the next section To copy the Norton AntiVirus shortcuts to the new Start menu folder On the toolbar, click Folder. In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts. Click the folder. Click the right pane and then, from the menu, click Edit > Select All. From the menu, click Edit > Copy. On the Windows desktop, right-click Start > Open All Users. In the right pane, double-click Programs. Double-click Norton AntiVirus. From the menu, click Edit > Paste. Exit Windows Explorer. If this does not fix the problem, then go on to the section 'Remove and reinstall Norton AntiVirus.' To restore the Windows Start menu for Norton Internet Security To restore the Windows Start menu for Norton Internet Security Follow the steps in each section in the order listed. To create the Norton AntiVirus Start menu folder On the Windows desktop, right-click Start > Open All Users. In the right pane, double-click Programs. In the right pane, double-click Norton Internet Security. On the menu, click File > New > Folder. In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name. Go to the next section To copy the Norton AntiVirus shortcuts to the new Start menu folder On the toolbar, click Folder. In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts. Click the folder. Click the right pane and then, from the menu, click Edit > Select All. From the menu, click Edit > Copy. On the Windows desktop, right-click Start > Open All Users. In the right pane, double-click Programs. In the right pane, double-click Norton Internet Security. Double-click Norton AntiVirus. From the menu, click Edit > Paste. Exit Windows Explorer. If this does not fix the problem, then go on to the section 'Remove and reinstall Norton AntiVirus.' To restore the Windows Start menu for Norton SystemWorks To restore the Windows Start menu for Norton SystemWorks Follow the steps in each section in the order listed. To create the Norton AntiVirus Start menu folder On the Windows desktop, right-click Start > Open All Users. In the right pane, double-click Programs. In the right pane, double-click Norton SystemWorks. (If you have Norton SystemWorks Premier, then double-click Norton SystemWorks Premier.) On the menu, click File > New > Folder. In the right pane, type Norton AntiVirus and then click a blank space in the pane to save the name. Go to the next section To copy the Norton AntiVirus shortcuts to the new Start menu folder On the toolbar, click Folder. In the left pane, go to the folder where you moved the Norton AntiVirus menu shortcuts. Click the folder. Click the right pane and then, from the menu, click Edit > Select All. From the menu, click Edit > Copy. On the Windows desktop, right-click Start > Open All Users. In the right pane, double-click Programs. In the right pane, double-click Norton SystemWorks. (If you have Norton SystemWorks Premier, then double-click Norton SystemWorks Premier.) Double-click Norton AntiVirus. From the menu, click Edit > Paste. Exit Windows Explorer. If this does not fix the problem, then go on to the section 'Remove and reinstall Norton AntiVirus.' Solution 2: Disable the Office plug-in To fix the problem, disable the Norton AntiVirus plug-in for Microsoft Office. To disable the Norton AntiVirus Office plug-in For instructions, see the document Turning on and turning off the Norton AntiVirus plug-in for Microsoft Office. Follow the steps in the section 'To disable the plug-in for Office 2000 or Office XP' under your version of Norton AntiVirus. If this does not fix the problem, then go on to the section 'Solution 3: Remove and reinstall Norton AntiVirus.' Solution 3: Remove and reinstall Norton AntiVirus Follow the steps in each section to uninstall Norton AntiVirus, restart the computer with no other programs running on start up and then reinstall the program. To uninstall Norton AntiVirus Uninstall Norton AntiVirus or Norton Internet Security using Windows Add/Remove Programs. Read Uninstalling Norton AntiVirus 2005 for detailed instructions. If the uninstall fails, then you must manually remove the program. For detailed instructions, read the document that applies to your version of Windows. Removing Norton AntiVirus 2005 from Windows XP/2000 after Add/Remove Programs does not work Removing Norton AntiVirus 2005 from Windows 98/Me after Add/Remove Programs does not work To reinstall Norton AntiVirus Follow the instruction in the document Reinstalling your Symantec program after a failed installation or after you see error messages to start the computer without any programs running on startup and then reinstall Norton AntiVirus 2005, Norton Internet Security 2005, Norton SystemWorks 2005 or Norton SystemWorks 2005 Premier.

Curious - sounds like a nightmare. Can the dealer who sold you the PC help at all ? Yeah, be careful of spoof type emails - EBay is a favorite allegedly.... I'll have a quick look under 'downloads' on the Norton/Symantec site.

Hi Laird No number on the message. As i say, there were 9 updates, a couple just took seconds to download but one of them i sat watching had 230,000 to start with (cant remember what it was called) i have been round in circles looking at all the 'help' pages but seeing as i dont know what it is relating to in regards to unistalling it,it doesnt help. I did type in the whole message in some help box i found and it took me to pages abour SPAM, does that give any clues? This is so annoying. buy a new computer and all keen to use it,instead i spent most of last evening and most of today watching Norton download - oh and finding out how to activate Active X because i couldnt download the DjVu viewer, then to cap it all i had a letter from e-bay telling me they are closing my account because i have violated thier rules, saying i owed money and wanted my account details. I have never had an ebay account so smelt a fish straight away, turns out what they call 'spoof' email, so closed my email address down that i was using and in the process of changing my email address on GR managed to close my account with them and lost everything i had on GR, luckily for me they are not as stupid as i am and i have now got my account back, but it was a scarey few hours!! maureen

summat weird there - mine downloads about 3 or 400K at the most when it has multiple updates. A 2005 version should be pretty up to date apart from Virus definitions and Parental Control stuff.... Is there a message number - you may be able to click on it to get to Norton/Symantec's support website for a solution. If you can find an error message number, post it on here and I'll look it up for you. Cheers

Just bought a new computer with XP. Also treated myself to the 2005 version on Norton. Installed it all and the update started flashing, as it was a current version didnt think it would entail much, how wrong i was, some 6 hours later and 9 updates downloaded and installed (cant get broadband) it is now coming up with a message. Norton Anti Virus does not support the repair feature. please uninstall and reinstall. UNINSTALL WHAT??? Not everything i have just spent ages sitting wiggling my mouse about for because the internet keep cutting off if i dont!!! maureen