Genealogy Chat

Hi, I have been having the same problem all day it will not let me add any ancentors to my tree and the page cannot be found I giving up as a bad job. June-Slavin-Cumming

Hi Paul....there are several things you can do to get around this. One, which I posted on the thread "1 Stop Routine PC Maintenance: Fixing “Website Can’t Be Found” and other Site Error Messages More than likely you have trouble with accessing quite a few sites.....particularly getting the message "website can't be found" among a few other error messages. Try the following and it should solve your problem. 1. Go to START. 2. Click on CONTROL PANEL. 3. Click on INTERNET OPTIONS. 4. Change NUMBER OF DAYS TO KEEP IN HISTORY to “0” and click APPLY 5. A box appears with tabs labeled across the top. Click on ADVANCED. 6. Scroll down to the sub-heading SECURITY. 7. Make sure the following has check marks next to it: Use USE SSL 2.0, USE SSL 3.0 and USE TLS 1.0. 8. Also make sure you check off EMPTY TEMPORARY INTERNET FILE WHEN BROWSER IS CLOSED. More than likely USE TLS 1.0 is not checked of and it should be. This will give you the error messages, as well as a few others, that will prevent you from viewing web sites and the error you are getting. Make sure you empty your cookies cache as well as temporary internet files once in a while, too, as this slows down your computer and these folders tend to "remember" the errors and may continue to bring them up until the folders are emptied. Also Ive found, with AOL in particular, is that often the problem lies with your Internet providers web browser. Try accessing the sites you're having problem with by accessing the site through the Internet Explorer icon on your desktop. If you have dial service (opposed to broadband) sign on, minimize your homepage then click on the Internet Explorer icon and access the site this way. Judy

I'm having problems scrolling through GR without it getting stuck at the above-mentioned page. Just curious whether anyone else has this problem- I'm not sure if it's AOL, my computer, or the GR site....only seems to happen on GR, though. Perhaps there's a fix?