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How long does it take support to support?

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ProfilePosted byOptionsPost Date

Genes

Genes Advisor Report 20 Oct 2004 16:39

Thanks for taking the time to write into support. We have now fixed the problem. Best, Michelle

}((((*> Jeanette The Haddock <*)))){

}((((*> Jeanette The Haddock <*)))){ Report 20 Oct 2004 14:49

Adam It's working again now. Just done mine Jeanette x

Janet

Janet Report 20 Oct 2004 10:13

Support What Support!! I E Mailed GC twice in September, still waiting for a reply. As previous speaker has said they probably hope you go away! Janet

Dafydd

Dafydd Report 20 Oct 2004 09:22

I'm still waiting for a reply to my mails in July/August with regard to updating my tree. I think they seem to rely heavily on time solving most problems. Either the problem goes away or you do.

Marcie

Marcie Report 20 Oct 2004 09:01

hi i,ve got the same problem, just trying to get from screen to screen, have contacted support, but no reply yet, this is driving me crazy as it takes ages just trying to get an answer,love the help from people on this site they are sooo helpful, but probably won,t renew membership, as genes seem uninterested in their membership marcie x see how long this takes to connect

Trouble

Trouble Report 20 Oct 2004 02:54

Spuport is not supporting very well at present!, I have been sending e-mails for nealy a week without reply, some people had had replies but just saying GR are working on it. We know if there is a problem it will take time to fix it, but after all we are paying for the site and are customers so they should at least give us an estimate of when it will be fixed!! I even requested for them to put a message on the boards so we know what is happening if they do not have time to reply, but all to no avail!! Sorry rant over for time being!!!!!

Carol

Carol Report 20 Oct 2004 02:53

You and me both Adam I have been trying for about a week. I have emailed gr but no reply. Someone else emailed them and got a reply which said they were aware of the problem and were passing it to the technical team. Hopefully, it will be working soon.

Adam

Adam Report 20 Oct 2004 02:25

I keep getting the following message each time I try to export my gedcom file.Despite messaging support a number of times over the last 2 days any ideas as whats wrong? The page cannot be displayed There is a problem with the page you are trying to reach and it cannot be displayed. -------------------------------------------------------------------------------- Please try the following: Open the www.genesreunited.co.uk home page, and then look for links to the information you want. Click the Refresh button, or try again later. Click Search to look for information on the Internet. You can also see a list of related sites. HTTP 500 - Internal server error Internet Explorer