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Top tip - using the Genes Reunited community

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Ancestry Free Trial Login Problem

ProfilePosted byOptionsPost Date

Kim

Kim Report 27 Aug 2004 17:01

Also make sure you haven't got your capslock on for the password as it won't accept capitals.... Kim

Mardi

Mardi Report 27 Aug 2004 12:33

I had trouble the first few times I tried..then I found the password and have had no trouble at all..password is durable.

Lynne

Lynne Report 27 Aug 2004 12:26

Thanks Liz Your suggestion gave me an idea. I turned off my firewall and got in then turned it back on! I'll have to remember to do that each time! Thanks again. Lynne

Jen

Jen Report 27 Aug 2004 12:18

well im glad im not the only one getting that message up i cant get in to it either even though im logged in it tells me im not authorised

Elizabeth

Elizabeth Report 27 Aug 2004 12:17

I can still get in fine as long as I turn cookie control off on my firewall. Could that be your problem? Liz

David

David Report 27 Aug 2004 12:16

I just got in without any problem.

Lynne

Lynne Report 27 Aug 2004 12:11

Is anyone else having trouble logging on to the Gale Ancestry Free Trial? I keep getting a page saying I am not authorised and have to log in. I log in in again and get the same thing! Lynne